Terms and Conditions
These terms and conditions apply to all purchases made via the website of James & Emma Sydney and can be reached at info@jamesemmasydney.com
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed once full payment is received. Available payment methods may vary by country. Customers should verify which payment options are available for their location.
4. Processing and Delivery
- Processing Time: 1-3 business days
- Shipping Time: 3-7 business days (depending on location)
- Shipping: All orders are shipped directly from our supplier in China.
5. Returns and Cancellations
Please refer to our separate Return Policy for all return and cancellation conditions.
6. Liability
We are not responsible for loss or damage during shipping if tracking shows the package was delivered to the address provided by the customer. Always double-check the address provided to ensure its accuracy.
7. Intellectual Property
All content on the website (texts, images, logos) is the property of James & Emma Sydney and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@jamesemmasydney.com. We aim to respond within 5 business days.
9. Governing Law
These terms and conditions are governed by Australian law.